Return & Refund Policy

At TradeTrendStore, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are happy to offer a smooth and hassle-free return and refund process. Please review the following terms carefully to ensure a seamless experience.

Return & Refund Conditions

•    Return Period: You can return items within 30 days from the delivery date.
•    Condition of Returns: Items must be unused, unworn, unwashed, and in original packaging with all tags intact.
•    Restocking Fee: No restocking fee applies.
•    Refund Timeframe: Refunds will be processed within 7 business days after receiving and inspecting the returned item.
•    Shipping Costs for Returns:
o    If the return is due to our error (defective, wrong, or damaged product), we will cover the return shipping costs.
o    If the return is due to a change of mind, the customer is responsible for return shipping costs.

Non-Returnable Items
Certain items cannot be returned, including:
•    Items marked as final sale or clearance
•    Personalized or custom-made products
•    Intimate items (such as undergarments, swimwear) for hygiene reasons
•    Digital products or gift cards

Exchange Policy
•    We accept exchanges for defective or damaged items.
•    If you need to exchange an item for a different size or variant, please contact us within 7 days of receiving the product to check availability.

Delivery Day Return Policy
Our return policy starts from the delivery day, not the purchase day. This ensures you have sufficient time to inspect your order. If an item is delayed in transit beyond the 30-day return window, we will consider special requests on a case-by-case basis.
International Returns

•    TradeTrendStore does not accept returns or exchanges on international orders, except in cases of defective, damaged, or incorrect items.
•    If you receive a faulty product, please contact our support team within 5 days of receiving your order, along with clear photos of the issue.
How to Initiate a Return
1.    Contact Us: Email our customer support at admin@tradetrendstore.com with your order number and reason for return.
2.    Receive Approval: Our team will review your request and provide return instructions.
3.    Ship Your Item: Send the item back using the provided return address.
4.    Get Your Refund: Once we receive and inspect the item, we will process the refund or exchange.

Refund Methods
•    Refunds will be credited to the original payment method used during purchase.
•    If your refund is delayed beyond the stated time, please contact your bank or payment provider for further assistance.

Contact Us
If you have any questions regarding our return or refund policy, feel free to reach out:
Email: admin@tradetrendstore.com
Address: 222 Margaret St Brisbane City QLD 4000

We are committed to providing the best shopping experience and look forward to assisting you!